Refund policy
Putt Putt Around Town — Return, Cancellation, Rescheduling & Refund Policy
Putt Putt Around Town provides mobile mini golf rentals, event services, and may also offer physical merchandise. Because event services are reserved for a specific date, time, location, and course configuration, event bookings are subject to different cancellation and refund terms than physical merchandise.
EVENT RESERVATIONS
A reservation is confirmed once any required deposit or reservation payment stated in your quote, invoice, booking confirmation, or service agreement has been received.
The specific cancellation, refund, rescheduling, final-payment, weather, and event terms applicable to your reservation will be disclosed before your booking is finalized.
If there is a conflict between this general policy and the written terms included with a specific event booking, the terms of the specific booking agreement will control.
CANCELLATIONS
If you need to cancel an event, please contact Putt Putt Around Town as soon as possible at info@puttputtaroundtown.com.
Refund eligibility for event reservations will depend on the timing of the cancellation, expenses already incurred for your event, customized items ordered on your behalf, and the cancellation terms provided with your reservation.
Any non-refundable deposits, payments, fees, or expenses will be disclosed before payment is collected.
RESCHEDULING
We understand that plans can change. Rescheduling requests are subject to availability.
When permitted under your booking terms, payments already made may be transferred to an approved new event date.
Changes to the event date, venue, duration, course size, selected package, add-ons, or other service requirements may result in a revised quote.
WEATHER
Outdoor events may be affected by weather.
If weather creates unsafe or unsuitable conditions, Putt Putt Around Town will work with you according to the weather and rescheduling terms included with your event booking.
Indoor alternatives, rescheduling options, credits, refunds, or additional costs will depend on the circumstances of the event and the terms provided with your reservation.
30-DAY MERCHANDISE RETURN POLICY
For eligible physical merchandise, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any original tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at info@puttputtaroundtown.com.
Please do not send merchandise back without contacting us first.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return may not be accepted.
Returns should be sent to:
[INSERT RETURN ADDRESS]
You can always contact us with questions about returns at info@puttputtaroundtown.com.
DAMAGES AND ISSUES
Please inspect merchandise upon receiving it and contact us as soon as possible if an item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
For rental equipment used during an event, please notify a Putt Putt Around Town team member promptly if there is an equipment issue.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items and services cannot be returned or may be non-refundable.
These may include:
• Event reservation deposits or payments identified as non-refundable before purchase
• Services that have already been provided
• Custom-branded products
• Personalized products
• Special-order merchandise
• Items purchased specifically for a customer's event
• Gift cards
• Final-sale merchandise
Custom or personalized items may become non-refundable once production or purchasing has begun.
Please contact us at info@puttputtaroundtown.com if you have questions about whether a particular purchase is eligible for return or refund.
EXCHANGES
For eligible physical merchandise, the fastest way to receive a different item is generally to return the item you have and, once the return is accepted, make a separate purchase for the replacement item.
Event bookings are not exchanged like merchandise. Requests to change an event date, package, course size, or other booking details are handled as rescheduling or booking modifications and are subject to availability and any applicable pricing changes.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If eligible merchandise is being shipped into the European Union, you may have the right to cancel or return your merchandise order within 14 days without providing a reason, as required by applicable law.
Returned merchandise must generally be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.
This section applies to qualifying merchandise transactions and does not automatically apply to event services scheduled for a specific date or period where an exception is permitted under applicable law.
REFUNDS
For eligible merchandise returns, we will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will generally be issued automatically to your original payment method within 10 business days.
Please remember that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your merchandise return, please contact us at info@puttputtaroundtown.com.
Refunds relating to event reservations are handled according to the cancellation, rescheduling, weather, and refund terms associated with the specific booking.
Approved event refunds will generally be returned to the original payment method unless another arrangement has been agreed upon.
Nothing in this policy limits any consumer right that cannot legally be waived.
CONTACT
For questions regarding returns, cancellations, rescheduling, refunds, damaged merchandise, or event reservations, contact:
Putt Putt Around Town
info@puttputtaroundtown.com